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CTI Toolkit Agent Desktop Keep on Talking status and hung

Hi All,

We have ICM 7.2(5) and last two days most of the agent CTI toolkit getting greyed-out and keep on showing talking mode only.. please refer the below screen shot and advise the same.

CTI Agent Hung.JPG

The agent cti logs attached for you info..

Thanks  & Regards,

Naveen.S

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