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New Member

CTI Warning: The call has failed because of network interruption

Hi, one of agents received incoming call and his call dropped within few seconds and error on CTIOS agent desktop was "CTI Warning: call has failed because of network interruption". I investigated and got info from icm database schema that this error is 26-U-Abort and caused due to network congestion. Network team shown the logs and no error regarding network found. What else could be the reason?

4 REPLIES

Re: CTI Warning: The call has failed because of network interrup

Can you move her some where else to see if it might be the phone or pc she is using?

david

New Member

Re: CTI Warning: The call has failed because of network interrup

I have agents that are experiencing the same thing. Were you able to resolve the issue?

New Member

Re: CTI Warning: The call has failed because of network interrup

Hello friends I have the same issue in an Agent position, can you resolve the inconvenient ?

Best Regards

Re: CTI Warning: The call has failed because of network interrup

Hi Folks, I am facing the same issue with multiple Agents on random PCs. So it doesn't look PC issue or Phone issue. these Ip Phones not IP Comm.

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