Is there any standard screen pop for CTIOS 7.1 client that one can enable? We would like to display the call information in a separate pop up window. Could point me a document for creating or reusing simple screen pop applications?
If you have a VB programmer on your staff, this is easy-peasy.
Take the sample CTIOS Soft Phone from the CTIOS Toolkit install and hack away. For guidelines on how to extract peripheral variables and ECC variables from the contact, take a look at the code for the Blended Agent CTIOS Soft Phone. The CTIOS documentation details all objects and methods.
This is a well-trodden path - any VB programmer worth their salt can get this going in a few hours.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...