CTIOS 7.1.X standard screen pop

[rajan-sbc]

Is there any standard screen pop for CTIOS 7.1 client that one can enable? We would like to display the call information in a separate pop up window. Could point me a document for creating or reusing simple screen pop applications?

[geoff]

If you have a VB programmer on your staff, this is easy-peasy.

Take the sample CTIOS Soft Phone from the CTIOS Toolkit install and hack away. For guidelines on how to extract peripheral variables and ECC variables from the contact, take a look at the code for the Blended Agent CTIOS Soft Phone. The CTIOS documentation details all objects and methods.

This is a well-trodden path - any VB programmer worth their salt can get this going in a few hours.

Regards,

Geoff