CTIOS 7.5 Agent Desktop

[Live2 Bicycle]

If the agent desktop is minimized when a call is offered to an agent the ctios agent desktop pops up.

Is there a way to turn that feature off so it always stays minimized unless manually brought up?

[shaheeramunir]

I think you can find your required parameters under this path in registry on CTIOS servers:

HKLM_Local_Machine\Software\Cisco System, Inc.\Ctios\CTIOS_Warid\CTIOS1\EnterpriseDesktopSettings\AllDesktops\ScreenPreferences\Name\MainScreen.

I have 7.2 version and hope its same in 7.5

[Live2 Bicycle]

Thanks that was helpful but will not solve my issue.  Your recommendation changes it for every agent.  I only want to affect individual agents.

Thanks for you suggestion though!

Del 

[Edward Umansky]

That won't be possible with the out-of-the-box CTIOS toolkit client. You will need to either customize the desktop to allow individual settings or switch to CAD.