Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

CTIOS 7.5 Agent Desktop

If the agent desktop is minimized when a call is offered to an agent the ctios agent desktop pops up.

Is there a way to turn that feature off so it always stays minimized unless manually brought up?

3 REPLIES
New Member

Re: CTIOS 7.5 Agent Desktop

I think you can find your required parameters under this path in registry on CTIOS servers:

HKLM_Local_Machine\Software\Cisco System, Inc.\Ctios\CTIOS_Warid\CTIOS1\EnterpriseDesktopSettings\AllDesktops\ScreenPreferences\Name\MainScreen.

I have 7.2 version and hope its same in 7.5

New Member

Re: CTIOS 7.5 Agent Desktop

Thanks that was helpful but will not solve my issue.  Your recommendation changes it for every agent.  I only want to affect individual agents.

Thanks for you suggestion though!

Del 

Re: CTIOS 7.5 Agent Desktop

That won't be possible with the out-of-the-box CTIOS toolkit client. You will need to either customize the desktop to allow individual settings or switch to CAD.

299
Views
4
Helpful
3
Replies