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New Member

CTIOS agent issue

                   Hi,

                            I have several agents that are looging into CTIOS and it's showing them in a talking state, but they have not even gone ready yet.

Thank you

2 REPLIES

CTIOS agent issue

So backup and take it one step at a time.

- Have you recetly restarted your PG to make sure you're starting with a blank slate?

- Is it always the same agents?

- Does this happen only after a while, can you collect logs before it happened?

- Are you all patched up on your ICM versions?

david

New Member

CTIOS agent issue

We performed a PG user restart 3 moths ago and it's always different users, but 90% are work from home on softphones. We are all patched up.

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