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Community Member

CTIOS agent transfer using Agent ID/Name

Hi,

Is there a way to transfer a call using CTIOS agent desktop to another agent using their Agent ID/Name?

Thanks

Mohsin Kazi

1 REPLY
Cisco Employee

Re: CTIOS agent transfer using Agent ID/Name

Hi Mohsin,

you will need to customise the client with a Database Dip to retrieve the agentid/name.

There is no solution for it out of the box.

Regards,

Riccardo

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