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New Member

CTIOS black buttons

Hello everyone,

i would like to know if anyone has ever encountered black buttons on the ctios as showed in the screenshot attached. i'm using ctios server/client, ICM version 7.2.7.

16 REPLIES

Re: CTIOS black buttons

I have, what I had to do was reinstall the software. Make sure to remove any patches first, then the client, then reinstall.

david

New Member

Re: CTIOS black buttons

Hi David,

I uninstalled and reinsalled the client with no resolution, i'm suspecting a java issue, what do you think?

Green

Re: CTIOS black buttons

That's not the Java version of CTIOS, is it? Most likely it's the VB.NET version and there is some problem with the ActiveX controls. Perhaps remove again, check that no CTIOS DLLs are still in the system, reinstall and ensure that all DLLs get registered.

Regards,

Geoff

New Member

Re: CTIOS black buttons

Hi Geoff,

it's the ctios desktop client,

thanks for your feedback,

Re: CTIOS black buttons

There are multiple versions of the CTIOS desktop in the CTIOS cd, try a different one and see if you experience the same problem. Like Geoff said that doesn't look like the Java version.

david

New Member

Re: CTIOS black buttons

Hi Dav,

I have installed the ctios from another CD tried previously, and i am experiencing the same problem,

any other suggestions?

Thanks for your feedback,

Re: CTIOS black buttons

Is this happening on all PCs? I'm not saying to reinstall the software from a different CD, but try a different flavor of the CTIOS desktop, you will find different versions in the CD.

david

New Member

Re: CTIOS black buttons

I've got on version of the ctios on the CD

New Member

Re: CTIOS black buttons

I've got one version of the ctios on the CD

New Member

Re: CTIOS black buttons

I've got one version of the ctios on the CD

Re: CTIOS black buttons

Try in CTIOS\Installs\CTIOSClient\CTIOS_JavaCIL\

Also, is it every PC?

david

New Member

Re: CTIOS black buttons

three pc's

New Member

Re: CTIOS black buttons

I've got one version of the ctios on the CD

Re: CTIOS black buttons

Can you upgrade your .NET version? If it's working on any PCs, check what version is running there and ensure it's the same on the 3 PCs which aren't working.

david

Green

Re: CTIOS black buttons

No you don't. Look a bit further.

During the install, install the CTIOS toolkit from the CD and you will find a number of CTIOS clients.

Regards,

Geoff

New Member

Re: CTIOS black buttons

thanks geoff, i've actually seen the .net client and installed it in my lab, i will try on the customer's system and get back to you,

cheers,

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