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CTIOS Cli

Hello,

I am facing a problem that the statistics for the agent in the CTIOS client is empty , the skill group statistics are showed normally but the problem is only with the Agent statistics , if i use CAD i can see the statistics the problem is only with the CTIOS client, Any idea what is happening ?

UCCE is 8.0(3) ES33

Amer

5 Replies 5

anchoudh
Level 9
Level 9

Hi,

Please refer the section "Statistics Problems" on page 26 onwards in the below link,

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ctios/ctios7_2/troubleshooting/guide/ctits.pdf

Hope it helps,

Anand

Hello Anand,

Unfortunatly it didn't help , i already tried to update the polling interval without luck.

Amer

Did you find a resolution for this?  I am experiencing the same issue with CTIOS 8.5.3.

Hi Tony,

Can you check what do you have in the registry value set for the below two in CTIOS serve

[HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems,Inc.\Ctios\CTIOS_ \CTIOS1\Server\Agent]

1) PollForAgentStatsAtEnd Call

2) PollingIntervalSec

Just make sure those values are set as default as given in the CTIOS System Manager guide

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ctios/ctios8_0/installation/guide/cti80smg.pdf

Regards,

Senthil

sandeep chauhan
Level 1
Level 1

Hi Amer,

Can you post the registry snapshot of the loaction

"[HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems,Inc.\Ctios\CTIOS_ \CTIOS1\Server\Agent]"

Regards

Sandeep

Sandeep
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