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CTIOS Cli

Hello,

I am facing a problem that the statistics for the agent in the CTIOS client is empty , the skill group statistics are showed normally but the problem is only with the Agent statistics , if i use CAD i can see the statistics the problem is only with the CTIOS client, Any idea what is happening ?

UCCE is 8.0(3) ES33

Amer

Everyone's tags (3)
5 REPLIES

CTIOS Cli

Hi,

Please refer the section "Statistics Problems" on page 26 onwards in the below link,

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ctios/ctios7_2/troubleshooting/guide/ctits.pdf

Hope it helps,

Anand

CTIOS Cli

Hello Anand,

Unfortunatly it didn't help , i already tried to update the polling interval without luck.

Amer

Community Member

CTIOS Cli

Did you find a resolution for this?  I am experiencing the same issue with CTIOS 8.5.3.

Cisco Employee

CTIOS Cli

Hi Tony,

Can you check what do you have in the registry value set for the below two in CTIOS serve

[HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems,Inc.\Ctios\CTIOS_ \CTIOS1\Server\Agent]

1) PollForAgentStatsAtEnd Call

2) PollingIntervalSec

Just make sure those values are set as default as given in the CTIOS System Manager guide

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ctios/ctios8_0/installation/guide/cti80smg.pdf

Regards,

Senthil

Community Member

CTIOS Cli

Hi Amer,

Can you post the registry snapshot of the loaction

"[HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems,Inc.\Ctios\CTIOS_ \CTIOS1\Server\Agent]"

Regards

Sandeep

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