Working with CTIOS client in a lab (8.5). Have one agent and one supervisor (spv configured as spv of agent on team). Two issues:
a) I AM able to send chat from the agent to the spv. However, the window does not automatically pop up on the spv's desktop.
b) I CANNOT send a chat (or response) from the spv to the agent. When I try, I get a message that the agent is not a spv of their team and they are
only allowed to chat w/ spv's of their team.
I have checked the registry settings for both the agent (agentchatlevel) and spv (supervisorchatlevel) and set both to Unrestricted. After doing this, I did log out of the desktops and close and reopen, but did not cycle the CTIOS servers if that's required. Or is it some other setting I'm missing?
2) Agent Stats:
On the Spv's desktop (CTI Toolkit Stats window), I am able to see the Skill Group stats (and therefore can see that my agent is logged on). However, no data displays in the Agent stats window. Some other setting I need to check for this?
Thanks David. That took care of issue 1a. However, still no automatic pop of the chat windows and still can't see agent stats on the spv desktop (and they have been taking calls). The CTIOS server (working in virtual environment) is Windows 2008 R2 (64 bit) - Supervisor Desktop is 8.5.5 - CTIOS server software is 8.5.3. I'm attaching a screenshot of the Spv Desktop.
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