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CTIOS desktop issue

Hi,

What could be the reason or solution for following cases?

1) agents closing the agent CTIOS desktop and the agent state directly going to logout state without going to not-ready state.

2) The agents many times are logged out automatically, without being idle.

3)Several agents were bumped out off CTIOS, while the call remained as if it was active on the softphone, and then when they tried to log back in, a pop up would come up saying that they were already logged in, which they weren't.

1 REPLY
Cisco Employee

Re: CTIOS desktop issue

Most likely network connection issues, check and see if there are any missing hearbeat in the CTIOS Server log, better raise a TAC case to work this one out.

Regards,

Riccardo

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