What could be the reason or solution for following cases?
1) agents closing the agent CTIOS desktop and the agent state directly going to logout state without going to not-ready state.
2) The agents many times are logged out automatically, without being idle.
3)Several agents were bumped out off CTIOS, while the call remained as if it was active on the softphone, and then when they tried to log back in, a pop up would come up saying that they were already logged in, which they weren't.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...