Customer calls IVR-CVP studio application and gets transfered to an ctios agent desktop with callvar1 as "12345". Customer and agent are in conversation and CVP port is released. Then the agent puts a conference back to IVR, wherein the same customer enters a different value for callvar1 for example callvar1="67890" can this updated value be passed on to the same agents callvar1.
The problem is the new updated value callvar1="67890" is reflected in ICM logs during a conference but its not being updated in ctios desktop callvar1 variable.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...