OnCTIOSFailure event indicates the CTI Server either sent a Failure or a System Event. This particular event is related to the CTIOS Server Connection Status. The SystemEventID = 3, indicates that the peripherals (5004,5005,5006,5007), shown in SystemEventArg1 , are Online. All the peripherals from this log snippet are Online. The FailureCode value (10)
indicates that the FailureCode equals the ConnectionStatus. Since the Connection Status appears to be Online and neither the Softphone nor the Agent reported any errors, this appears to be purely a system event; not a true failure. Calls and functionality of the Softphone does not appear to be affected.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...