Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
cancel

CTIOS dial pad reports "Unknown call manager failure on operation"

Trying to use the Dialpad in CTIOS to call out, I get a pop-up with CTI Warning at top with message "IPCC error 20999, Call Manager. Unknown call manager failure on operation" in CTIOS Desktop.

What logs can I look at? Is this a JTAPI issue with ICM talking to CallManager?

The Agent can receive calls in queue, just can't use the dial pad to dial out.

1 REPLY
Anonymous
N/A

Re: CTIOS dial pad reports "Unknown call manager failure on oper

I think you are hitting with the bug:CSCsb58357

1499
Views
0
Helpful
1
Replies
CreatePlease to create content