What does the agent state "ebusyother" mean ? . Developer guide defines it as "The agent is busy performing a task associated with another active SkillGroup." . I didnt understand what this really means ! I am getting this while doing an outbound call which is causing the application and reporting issues.
Can anyone help me understand the definition ?or when is it supposed to come ?
Hello, Busy other state will be reported for all SG which the agent is not on a call for. So if Agent is assigned to SG X and SG Y and he took a call for SG X. He will be reported as busy other in SG Y.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.