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New Member

CTIOS Failure: IPCC Error [12005]Login could not be performed

Hi all,

I've added 4 new phones to my callmanager cluster for my contact center hosted but the agents aren't able to login to the CTI agent desktops connected to these instruments.Login attempts bring the following error:

'CTIOS Failure: IPCC

Error [12005]Login could not be performed - Possible causes

are Invalid Instrument; Media Termination Problem or other CM

issue'

yet evrything seems to be alright.Any help will be appreciated.

7 REPLIES
Green

Re: CTIOS Failure: IPCC Error [12005]Login could not be performe

1. Check that the ICM JTAPI user has the phones associated to that user.

2. Check that the device targets are correctly added to ICM with the correct configuration string /devtype ciscophone /dn

Regards,

Geoff

Hi All,We have PCCE setup for

Hi All,

We have PCCE setup for one of our customers, Here we are experiencing CTI login issue. Scenario follows.

 

  • We have unplugged & replugged some of the Phones for network activty, Post that agents cant login to the CTI Client with Invalid Instrument error, Error #12005(No issues in Phone register)
  • In order to fix the issue, We have disassociated & reassociated the MAC address in the PG users.

 

Is this a normal behaviour or any Bug or any permanent solution for this issue.?

 

PCCE :9.0.3

CUCM: 9.1

Phone: 6921

 

Regards,

Alag

New Member

Re: CTIOS Failure: IPCC Error [12005]Login could not be performe

Try associating the device with PG User in CM.

New Member

Re: CTIOS Failure: IPCC Error [12005]Login could not be performe

I could have sworn I had associated those devices with the JTAPI user.Upon double checking,they weren't.Thanks guys

New Member

Re: CTIOS Failure: IPCC Error [12005]Login could not be performe

did you associate user to pg user in ccm?

Re: CTIOS Failure: IPCC Error [12005]Login could not be performe

Yes, that's were you do it, in ccm.

david

Hi All,We have PCCE setup for

Hi All,

We have PCCE setup for one of our customers, Here we are experiencing CTI login issue. Scenario follows.

 

  • We have unplugged & replugged some of the Phones for network activty, Post that agents cant login to the CTI Client with Invalid Instrument error, Error #12005(No issues in Phone register)
  • In order to fix the issue, We have disassociated & reassociated the MAC address in the PG users.

 

Is this a normal behaviour or any Bug or any permanent solution for this issue.?

 

PCCE :9.0.3

CUCM: 9.1

Phone: 6921

 

Regards,

Alag

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