Ok, I understand now. I'm still check things out but right now the only way I can see that you can have the headset answer instead of the speakerphone when you select answer on the CTIOS Client, is to make sure that when the phone is idle to select the headset button. When the phone is idle and the headset button is lit, calls will come to the headset instead of the speaker.
One other way that you can handle this is to set up auto answer on the phone. This is done through the line setting on Callmanager. When this is done, you can select the auto answer to headset, this will also send a tone to the agent just prior to the call, to let them know a call is about to come to them.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...