CTIOS Login with Undefined Device Target

[kclark101]

I have an IPCC 7.1 installation that is allowing Agents to log into CTIOS with an instrument that is not a defined Device Target. I would expect an error when logging in?

[venkat.kt]

Hi, Eventhough agent can login to phone, he will not receive any ICM routed calls. ICM/IVR plays an error message to the caller when ICM tries to transfer the call to Agent.

Regards,

Venkat

[Abdelhay Guirache]

is it possible to deny agent login with an instrument that is not a defined Device Target ?

thanks

[Abdelhay Guirache]

The fix for this made it into the baseline release 7.1.4 which is now available.

After upgrading to 7.1.4 you will have to add this registry key for EAPIM:

RejectLoginWithoutDeviceTarget

The Generic path to where this DWORD should be added is:

...\pim1\EAGENTData\Config

This should be a bool (DWORD) with default value = FALSE (0)----> 1