Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

ram
New Member

CTIOS not returning ConnectionDeviceID

Hi,

The CTIOS event sequence is call begin, call initiate, call established. For an agent using IP communicator without logging into

extension mobility, CTIOS call originating event output looks like this:

{(PeripheralID:5000 PeripheralType:17 ConnectionCallID:33572871 ConnectionDeviceIDType:0 ServiceNumber:4294967295 ServiceID:4294967295 CallingDeviceType:78 CalledDeviceType:0 LocalConnectionState:1 EventCause:65535 SkillGroupNumber:4294967295 SkillGroupID:4294967295 LineHandle:0 LineType:11 SkillGroupPriority:0 MonitorID:0 ConnectionDeviceID:2221110217.2221112081.2 CallingDeviceID:2221110217 CalledDeviceID:2221110071 EnablementMask:0x8BF0012 UniqueObjectID:call.5000.33572871.2221110217 CallStatus:eCallConnectionInitiate EventID:15 MessageID:eCallOriginatedEvent DriverKey:call.5000.33572871 DeviceUniqueObjectID:device.5000.2221110217)}

whereas CTIOS call originating event output for agent logged into IP Communicator via extension mobility looks like this:

{(CallType:38 ServiceNumber:4294967295 ServiceID:4294967295 EventCause:65535 SkillGroupNumber:4294967295 SkillGroupID:4294967295 LineType:11 SkillGroupPriority:0 CallingDeviceID:2223339980 CalledDeviceID:2221110071 AnsweringDeviceID:2221110071 EnablementMask:0x8BF01B6 UniqueObjectID:call.5000.33572856.2223339980 CallStatus:eCallConnectionConnect EventID:10 MessageID:eCallEstablishedEvent DeviceUniqueObjectID:device.5000.2223339980)}

The question is why is that the ConnectionDeviceID is not seen for the output when agent is using extension mobility.

Any suggestion on how to get the line information in a multi line environment?

Thanks for your help.

386
Views
0
Helpful
0
Replies
CreatePlease login to create content