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Community Member

CTIOS Report error code -100

Hi All,

We have a new installation of UCCE 9.1 and the desktop application is CAD 9.0.3 Premium version.  The agents are experiencing odd behavior such as being stuck in a talking state after disconnecting a call, unable to complete a transfer or conference.  Many times they have to completely reboot their phones to release the locked state and begin working again.  This does not happen across the board, there are about 300 agents but it is happening to remote and local users.  Are there any thoughts on this ReportError Code -100?  I attached the whole log files for review.

09/04/13 19:21:54.201  2016  agent  Thd(4772)  CCtiOsSession::OnEvent, (PrphID:5000 PrphTyp:17 AGState:eNotReady SG#:157870 SGID:5000 StateDur:0 SGPri:0 EvtRsnCode:35 SGState:2 SessID:0 MRDID:1 ICMAGID:5424 AGMode:1 MaxTaskLim:1 NumTasks:0 AGExt:5550300204 AGID:5079 AGInstr:5550300204 CTIClntSig:CTIOSServer Msk:0xa1b0010 UniqObjID:agent.5000.5079 MsgID:eAgentStateEvent DvrKey:agent.5000.5079 IncOrOut:21327 WrpupOKEnbl:1 AGAvailStatus:0 MskExt:1)

09/04/13 19:21:54.201  2016  agent  Thd(4772)  CCtiOsObject(024CEE98)::ReportError( Code(-100) )

09/04/13 19:21:54.201  2016  agent  Thd(4772)  CCtiOsObject(024CEE98)::ReportError( Code(-100) )

Thanks!!!

Michele

1 REPLY
Community Member

Hi, have you solved your

Hi, have you solved your issue? can you share your experience with us?

 

Regards,

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