We have duplex CTIOS 6.0 (w/ CCM 4.1.3 & ICM 6.0) process receiving agents' desktop connection. In one day, all of the client are locked out from one side of the CTIOS server. When I check on the console screen for the CTIOS server process. There are a number of error message coming out.
13:01:50.210 CRITICAL: CNamedPipe::ListenerThreadRoutine caught an unexpected exception.
We got a very similar incident last week on the other side of the CTIOS server (Last time is Side B, this time is Side A). The console window of the CTIOS server process is keep prompting out error message and agents cannot login to this side of the CTIOS server. The error message this time is a little bit different.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...