When a CTIOS toolkit agent receives the call they see the peripheral variables set in the routing script. When the call is transferred using Call Manager direct an agent these seem to get passed to the transferred agent. If the transfer is done through a route pattern going to CVP and a skill group the receiving agent does not see these variables. The CVP/ICM routing script does not seem to overwrite these variables although there may be a missing SendtoVRU node in the early look. Is the transfer should be done only using the ctios desktop keypad for varibale to pass through? The keypad has a tab to display / overwrite these variables but do not think that is being touched.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...