As long as the PG's are sharing Routers (basically, are they sharing the same central controllers and just have seperate PG's?). If this is the case, the supervisor will be able to see the status of any agent assigned to their team regardless of which callmanager/pg the agent is connected to.
let me explain again , we had one call center in Karachi and one in Lahore , two different cities . in Karachi we have PGs and CTIOS and separate call manager cluster , but Rogger (Logger and Router) , ISN & Databases are in Lahore , PGs in Karachi used to access HDS ,Logger, ISN databases through WAN .Agents in Karachi are associated with CMPG_Karachi and Agents in lahore are Associated with CMPG_Lahore . As lahore is the headoffice, so a Call Center Manager in lahore wants to see Agents in Karachi using its CTIOS client . In other words we want that Single CTIOS displays Agents of Both PGs in one Session.
Assign the Lahore callcenter manager to the Karachi Agent Team. That should do it.
CTIOS Supervisor desktop looks at the agent team. Whatever agents are assigned to the agent team that the manager is supervising,then ctios will see the real-time status of the assigned agents for themanager
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...