The skillgroup statistics that an agent sees in it's Dekstop is the one "belonging" to that agent. The issue is why does it not showing only number of Ready agents in the skillgroup?
It's showing total of Ready agents in all the associated skillgroups so it's a bit confusing when checking availablility in the skillgroups for the agents. Is there some solution to this or is it as designed?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...