I'm running CUCCX 5.0(2) and want to give our call center users a personal line and an IPCC line on their phones. The problem I'm running into is that when the agent is on a their personal line and a call center call comes in, the call is presented to the IPCC line. Is there a way make the agent's phone show as busy when on their personal line so IPCCX does not present the call until the personal line is finished? I thought there was a way to do this in the enterprise product but want to know if it can be done in Express.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...