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cuccx 5.0 display calling name

Dear all,

I'm setting up a cuccx 5.0 solution and was wondering how I can force the script to show the calling name (see further explanation below) to the operator instead of the initial alerting CTI number.

For your information: from within the script I query a CRM database to get the calling name (and store it as parameter callingName) based on the calling number I receive. I just don't get to the point of displaying this callingName parameter on the phone.

I appreciate your help.

cheers,

Dimitri

1 REPLY
Cisco Employee

Re: cuccx 5.0 display calling name

Hi Dimitri,

this has been explained in several posts in the Forum, please run a search for display or calling number.

Regards,

Riccardo

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