CUCCX 8.X and MySQL 4/5

[raziel78kain]

Hello.

Is it possible to use and external MySQL 4/5 database with Cisco Unified Contact Center 8.X?

Thanks for your answers and regards.

[frzhang]

UCCX 8 supports JDBC connection to other databases.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/configuration/guide/uccx801ag.pdf

Read from page 441

So, you will need JDBC driver and figure out the JDBC URL to the external database. You best friend in this regard is DBVisualizer (http://www.dbvis.com/) or similar product. You can google it.

[raziel78kain]

frzhang,

thanks for your answer, but it seems that MySQL isn't supported...

Regards.

[Yorick Petey]

Hello Raziel,

You said it's not supported, but did you test it in real?

Thanks for your feedback.

Yorick

[raziel78kain]

Yorick,

unfortunately, there isn't the support for a JDBC driver for MySQL, so it's impossible to configure the related section on CUCCX (the drop-down menu doesn't include, for example, a driver such as mysql.jar).

Regards.

[Yorick Petey]

Thank you for your feedback on this.

Not very happy to hear it's not supported ... It was working in UCCX 5.0 and 7.0, Cisco could include a generic JDBC connector capability, even without support on each particular driver. I hope it will be in the next releases.

Again, thx!

Yorick