We have CUCCX 9x Standard and trying to migrate some help desk users to it using IPPA to login.
But they are used to having a shared line - primarily the ability to see caller data on all phones and then selectively choosing who answers or placing a call on hold and having another agent resume the call.
I can't find any way to do this as CUCCX routing chooses the agent. Is there any way this is possible in a supported configuration?
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.