CUCM 8x compatibility with UCCX 7x

[hgre]

Quick Question:  Is CUCM 8x compatible with UCCX 7x.  It does NOT appear so  looking at the UCCX compatibility matrix:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

Currently have CUCM 7.1.3.32900-4 with UCCX 7.0(1)SR05_Build504 -  Moving to CUCM 8x  (probably 8.1) 1st Qtr 2011.  Want to maintain UCCX on 7x. Is this possible/compatible ?   Can someone confirm and if you have experience any gotchas to share is greatly appreciate.

[anubhati · Accepted solution]

Hi

Thats correct UCCX 7.x is not compatible with CUCM 8.x version.

UCCX talks to CUCM with the help of JTAPI protocol, Every major release of CUCM has a different version of JTAPI which UCCX downloads from CUCM when JTAPI sync is performed.

Unfortunately the JTAPI version of CUCM 8.x is not tested with UCCX 7.x version thus its not present in compatability matrix.  UCCX 8.x which is out supports CUCM 8.x Also UCCX 7.0(2) which will be coming out later this year or early next year might have the support for 8.x - not sure on that though

Hope this helps

Anuj

[hgre]

thk u - this is the info i needed.