CUCM/UCCX - How monitoring CTI Ports

[wilsonsant]

Hi Guys,

My Customer have a solution CUCM 8.6.2 integration UCCX 8.0.2 Premium. The Customer would like monitoring the system and verify if there are congestion of ports or if is need buy more IVR license. Below the configuration

License Information

Configured Licenses:

Package: Cisco Unified CCX Premium

IVR Port(s): 200

Cisco Unified CCX Premium Seat(s): 100

High Availability : Enabled

Cisco Unified CCX Preview Outbound Dialer: Enabled

Cisco Unified CCX Maximum Agents: 300

Thanks a lot,

Wilson

[Tanner Ezell · Accepted solution]

Wilson,

The documentation I linked you is for version 9 of the historical reports user guide. This report, "License Utilization Hourly Report" is available in UCCX version 9 and later. It will not be available in version 8.5 unfortunately.

HTH

Tanner Ezell
www.ctilogic.com