We have recently installed hosted IPCC contact center (IPCC 8.5, CVP 8.5, UCM 8.5), have installed the CUIC 8.5 and applied the proper licenses. Integration with Databases is fine, able to see all reports.
Now we are trying to integrate with Active Directory (windows 2008), have provided the following information
172.25.6.50 -- 389
172.25.26.50 -- 389
Manager distringuished Name - CN=Administrator, CN=users, DC=QTELIPCH, DC=COM
Manager Password : *****
User Search Base : CN=users, DC=QTELIPCH, DC=COM
attribute for User ID: userPrincipalName
Test connect is successful, but when synchronize now it is not pulling supervisor user IDs from Active Directory. If you any idea or suggestion please help us.
SYNCHRONIZE PAGE ALWAYS SHOW LAST RUN STATUS : PENDING
Your users authenticate against Active Directory, they are not synchronized with it.
As Victor pointed out, the AWDB is where you should focusing your attention. Any UCCE supervisors that you have there (part of a team) will be replicated to CUIC and will automatically get a user account on CUIC.
Besides that you are ofcourse fine to manually create users in CUIC if you prefer. The LDAP User Search Base defines where in the AD domain CUIC will try to find the user accounts when they attempt to log in.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
[toc:faq]CUCM Database Replication is an area in which Cisco customers
and partners have asked for more in-depth training in being able to
properly assess a replication problem and potentially resolve an issue
without involving TAC. This document discusse...