Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

CUIC 9.0 Custom Reporting

Good Afternoon,

I was wondering if anyone could help me with the following issue.

I am looking to create customized dashboards for our contact center's supervisors. I'd like to add a customized report that includes All agent data for the current day (aht, calls taken, calls abandoned, etc). From the time that they logged in until the present moment. I have attempted to customize "Agent Historical All Fields Daily" Stock report to do this, however I am wondering if I can set this report to run from shift start time until realtime each and every time the dashboard is opened, and also set a refresh interval for the report. I am relatively new to CUIC, so if there is any information I am missing please let me know. Thanks in advance for all assistance. I look forward to using these forums for further research and education!

-Daniel

daniel.betthauser@ace-collects.com

210
Views
0
Helpful
0
Replies
CreatePlease login to create content