I was wondering if anyone could help me with the following issue.
I am looking to create customized dashboards for our contact center's supervisors. I'd like to add a customized report that includes All agent data for the current day (aht, calls taken, calls abandoned, etc). From the time that they logged in until the present moment. I have attempted to customize "Agent Historical All Fields Daily" Stock report to do this, however I am wondering if I can set this report to run from shift start time until realtime each and every time the dashboard is opened, and also set a refresh interval for the report. I am relatively new to CUIC, so if there is any information I am missing please let me know. Thanks in advance for all assistance. I look forward to using these forums for further research and education!
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...