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Community Member

CUIC - Control Center - Device is showing Unkown

Hi,

I installed CUIC 8.5.3 in VMWare and none of the reports are showing any data.  All of the data sources are showing online, but when I look in the Control Center the CUIC device is showing as Unknown and I am not able to Shutdown/Start/Reset it.  The options are grayed out.  Is this normal behavior?

ScreenHunter_01 Jun. 10 01.55.gif        

Thanks,

Ryan         

2 REPLIES

CUIC - Control Center - Device is showing Unkown

No, it's not.  Do you have DNS, can you ping yourself from the cli?  I've never installed CUIC on a VM, so don't know for sure if it will work, but can't see that it wouldn't.

david

Community Member

CUIC - Control Center - Device is showing Unkown

Yeah pings all work fine.  I have also verified that CUIC is supported in VMWare.  We are going to open a High Sev Cisco Suport case to see if they are able to tell what is going on

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