CUIC Custom Report for Business Hours for Weekdays Only
Customer wants a UCCX custom report which we are building with CUIC Premium. The one criteria we are having issue with deals with the ability to selects days of the week BUT only with specific hours of the day for each of the days selected. So customer want to be able to run the report for Monday to Friday but from 8AM to 5PM for each of those days, so essentially during business hours only. The built in Absolute Date Range does not work because that would run the report starting Monday at 8AM until Friday at 5PM.
Our 3rd party solution lets you produce historical reports by "shifts" by each day. In your case each day agents having the shift of 8 - 5. Let me know if you would like to discuss in detail how our solution can accomplish this and more.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...