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New Member

CUIC, Handled Calls and Handled Time problem

Hello,

Our costumer uses Outboud Predictive Dialer, UCCE. Everthing works fine but in CUIC reports we do not have almost any information about Handled calls and Handled Time (example in attach).

Any hints are much appreciated!

Dusan

5 REPLIES

CUIC, Handled Calls and Handled Time problem

Hi,

is this a stock report?

You might want to use a different report and/or get the information from the AW/HDS databases directly, using SQL.

G.

New Member

CUIC, Handled Calls and Handled Time problem

Yes, it is Agent Attendance Interval Historical Report.

Maybe we have to mark somewhere call as handled...

CUIC, Handled Calls and Handled Time problem

Hi,

there is no such thing like marking a call anything.

What I recommend you to do is creating a custom report using information from Termination_Call_Detail and Dialer_Detail.

G.

New Member

CUIC, Handled Calls and Handled Time problem

We only have standard licence that can not create custom reports.

CUIC, Handled Calls and Handled Time problem

Hi,

alright.

One day you will outgrow CUIC anyway, so if I were you I would start thinking about creating a custom reporting solution (if you are a Microsoft shop, it's SRSS, if Java, then perhaps BIRT).

G.

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