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CUIC Permalink for Agent & Queue Reports

Hi all,

 

I'm trying to figure out if the following is possible (or any other method)

a) create a custom report in CUIC for a daily agent performance output for a single agent

b) generate the permalink out of that and provide link all agents

c) reports should only show the output of the agent who clicks on the permalink 

 

Thanks!

-JT-

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