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CUIC Report for direct or outbound call from Agent.

Hello All,

I have not had too much experience with CUIC so I was wondering if there is a historical report that will identify calls either direct to and Agent line (not via call type) or would like wise indicate an outbound call??? I am assuming that if desktop Supervisor can show this type of status in real time that surely there is a field in CUIC that will report on it as well???

Any help much appreciated!

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Green

CUIC Report for direct or outbound call from Agent.

They will be on the default Skill Group automatically created by the install of the PG. Will be marked as inbound or outbound. Historical for sure - don't recall what you would see in real time.

Regards,

Geoff

New Member

CUIC Report for direct or outbound call from Agent.

Thanks Geoff,

Yes, I see it as a tally count now but what about duration?

I have used the stock "Agent Historical All Fields" to get the tally but can't see one incorporating the duration?

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