CUIC Report for direct or outbound call from Agent.
I have not had too much experience with CUIC so I was wondering if there is a historical report that will identify calls either direct to and Agent line (not via call type) or would like wise indicate an outbound call??? I am assuming that if desktop Supervisor can show this type of status in real time that surely there is a field in CUIC that will report on it as well???
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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