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New Member

CUIC Report inporting

Hello all,

Somewhere along the line I heard that you can create new reports / report definitions in CUIC premium and export them for use in CUIC standard that comes with UCCX. I am trying to do this now and getting an error on import. Has anyone been able to do this and if so what are the steps you are using?

Thank you for any help.


CUIC Report inporting

Yes this should work. What error are you getting?

New Member

CUIC Report inporting

it looks like there is a bug or something. I found this post and I am seeing the same thing.

When  importing reports created in CUIC 9.1.1 to UCCX 9.0.2 you do get an error and  the report will not be imported. Report Definition is however imported so you  can manually create the report in UCCX using this definition as a workaround

Re: CUIC Report inporting

Most likely I think is because the file format is different.

I'm attaching the Contact_Service_Queue_Activity_by_CSQ XML from CUIC 9.1 and for HRC 9.1 and the file format doesn't match.

Is there another way to do the import?