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New Member

CUIC Reporting - Calls Transferred

Hey Guys,

I need to create a report to show how many calls were transferred from an agent, and to what destinations.

I've read the CUIC doesnt tap into the right database to collect this type of information, is this correct?

If anyone could shed some light on how to configure another database source or where to go to configure such a report..

 

Thanks

Ben

Everyone's tags (1)
6 REPLIES

Hi,can you please tell us, is

Hi,

can you please tell us, is this CUIC with UCCX or UCCE?

Thanks.

G.

New Member

CUIC with UCCX ThanksBen

CUIC with UCCX

 

Thanks

Ben

New Member

I have found under the Agent

I have found under the Agent Detail Report, which inbound calls were transferred out. So now I'm just looking for the destinations of these transferred calls.

 

Thanks

Ben

New Member

Bump?I know it's an old

Bump?

I know it's an old thread, but I've got the same issue.

UCCX 9
CUCM 9

CSQ calls get transferred by an agent to a non-agent destination and I'm being asked to provide reports on how many calls were transferred to which extension, and preferably including which agent transferred the call.

 

-Mike

New Member

I can only obtain this

I can only obtain this information from the Agent Detail Report mate. This displays all call legs and if a call is transferred also includes the destination number.

The call legs are entered into different rows, so you have to collate together to get the full picture.

Cheers

Ben

New Member

Thanks you. I was banging my

Thank you. I was banging my head against the wall trying to find a solution for about two hours yesterday. This got me what I need.

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