03-02-2017 09:55 PM - edited 03-14-2019 05:06 PM
Hello,
I have a problem with the viewing restrictions of a supervisor. I have 2 teams, and 2 supervisors. I want supervisor A to view the agents and reports from Team A only which he is a member of. Supervisor A should not be able to view the other team's reports as well as see the agent names of the other team in the Reports Tab.
Thanks! Hope someone can help!
03-02-2017 11:15 PM
can you check this . looks similar request
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCus17605/?referring_site=bugquickviewredir
03-02-2017 11:38 PM
Hi Sasikumar,
The bug says it is being seen in the Finesse Supervisor Desktop.
Anyway, our UCCX version is 9.0.2. Our problem is seen in CUIC.
Thanks!
03-05-2017 05:23 PM
If anyone is having this problem, we consulted with Cisco TAC and he said it is not possible to restrict viewing according to teams.
Thanks!
Case closed.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide