I have a user that is no longer able to login to CUIC with his CCMuser credentials. This is a CCX version 9 system and I verified that he can login to his CUCM page just fine. When I edit the user in CUIC, I don't see a field for a password so I am assuming CUIC will authenticate the user with CUCM.
The user is a Supervisor and has the reporting rights configured and this the only account that was added to CUIC, in addition to the admin account.
We ended up opening a TAC case. They sent us a file to upload to the UCCX to fix the UCCX Web Services problem. We stopped the Tomcat Service then logged in with root and put the file in the correct directory and then restarted the Tomcat Service.After all services were back working we tested and were able to log in. the other workaround was to upgrade to UCCX 9.0.2(SU2).
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
[toc:faq]CUCM Database Replication is an area in which Cisco customers
and partners have asked for more in-depth training in being able to
properly assess a replication problem and potentially resolve an issue
without involving TAC. This document discusse...