Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

CUIC Supervisor login issue

I have a user that is no longer able to login to CUIC with his CCMuser credentials. This is a CCX version 9 system and I verified that he can login to his CUCM page just fine. When I edit the user in CUIC, I don't see a field for a password so I am assuming CUIC will authenticate the user with CUCM.

The user is a Supervisor and has the reporting rights configured and this the only account that was added to CUIC, in addition to the admin account.

Any ideas?

  • Contact Center
1 REPLY

We ended up opening a TAC

We ended up opening a TAC case. They sent us a file to upload to the UCCX to fix the UCCX Web Services problem. We stopped the Tomcat Service then logged in with root and put the file in the correct directory and then restarted the Tomcat Service.After all services were back working we tested and were able to log in. the other workaround was to upgrade to UCCX 9.0.2(SU2).

2
Views
0
Helpful
1
Replies
This widget could not be displayed.