CUIC Termination Call Codes

[ibrahim.kayali]

Hello Guys ,

Is it possible to learn termination codes of calls. my purpose is learning who terminates the calls (agent or customer) ?

Regards,

Ibrahim.

[bill.king1]

This has come up a couple times in the past and I believe the answer still is by looking in UCM CDR records only, not necessarily UCCE/PCCE.

Here are some of the previous discussions.

https://supportforums.cisco.com/t5/contact-center/who-hung-up-first-who-dropped-the-call/td-p/2903737

https://supportforums.cisco.com/t5/contact-center/determining-who-hung-up-customer-or-agent/td-p/3008114

https://supportforums.cisco.com/t5/contact-center/ucce-how-to-count-who-hang-up/td-p/2722476

[ibrahim.kayali]

Hello King ,

Thanks for your response. However , CUCM side managed by another team so i have no permission to access CUCM CDR records. I need to find the solution on UCCX/CUIC side. As i understand , there is no way to obtain this infromation on UCCX/CUIC , right ?

Regards ,

Ibrahim.