Hi UCCE/CUIC Expert,
I have CUIC 9.1(1). Now I am trying to access Cisco Historical Report (Stock).
When I accessed Peripheral Skill Group Historical All Fields, I found total "Answered" are different when I produced using Skill Group Abandon-Answer Distribution Historical.
My question is:
- What kind of call will produce symptom above?
- Is there any miss step in ICM Script so that CUIC will produce this report?
Thanks in advance,