I have been asked to have a view within Finesse that will show the total of a group.
Group Helpdesk Contains
CSQ A = 4 calls in queue
CSQ B = 3 calls in queue
CSQ C = 6 calls in queue
Helpdesk Calls in Queue = 13
CSQ D = 2
CSQ E = 0
CSQ F = 6
Marketing Calls in Queue = 8
So basically, we have a certain "Team" that has over 20 queues, and the managers want to see how many calls are waiting combined for that team without having to find each queue and total them up manually. Can this be done?
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.