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CUIC Totals

I have been asked to have a view within Finesse that will show the total of a group.

 

For instance:

 

Group Helpdesk Contains

CSQ A = 4 calls in queue

CSQ B = 3 calls in queue

CSQ C = 6 calls in queue

Helpdesk Calls in Queue = 13

 

Group Marketing

CSQ D = 2

CSQ E = 0

CSQ F = 6

Marketing Calls in Queue = 8

 

So basically, we have a certain "Team" that has over 20 queues, and the managers want to see how many calls are waiting combined for that team without having to find each queue and total them up manually. Can this be done?

1 REPLY
Community Member

Re: CUIC Totals

Can anyone think of a way to accomplish this?

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