CUIC - UCCX 10.6-Is there a limit on the number of lines a report returns?

[lleweyiss]

I ran a report for YTD (1/1/17 - 4/25/17)  on Agent State Detail (it is actually a custom version report so that I could get a column specific for RNA Reason Code). 

I did it for all agents in a particular Team. 

It only goes to 8k lines (exported it to Excel), as a result some of the agents don't show up. I can run it specifically for an agent that did not show up in the Team report and I get the data for that person, so I know the information is there.

I looked in UCCX system parameters and there is no field to indicate any limit on the number of lines a report will return.  I have search through the CUIC and there is no mention of it either that I can find.

Anyone know of either the limitation or a parameter setting.  IF so, where, if known,  does it mention any limitations or parameters ?

[D_Lebedev · Accepted solution]

Hi,

8000 lines is hard CUIC limit.

But if you want,you can change it.

https://communities.cisco.com/docs/DOC-56930

Hope it helps.

[lleweyiss]

thanks so much for the information !