I am in the process of making a Wall Board for a new call center we’re putting in. One of the metrics I’d like to be able to show to the group would be the current wait time on the various queues.
I have created a script that goes out reads a simple HTML file. Pulls out CSQ Reporting statistics stores them in various variables. Then does a keyword trans form with the results from the variable back into the HTML document. Very simple and working fine for all metrics except current wait time, this always shows as -1. Ideally it would output in hh:mm:ss format. I’m not sure how to take an integer and output back into the desired format.
Thanks in advance.
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