I am attempting to make a custom report using Infomaker pulling calls out of the TCD table.
I want to give the user the ability to pull a report, but let them pick from a list of Call Disposition codes they would like to pull. i.e all calls between start/end date with a disposition code of 23 or 1
Does anyone know how I can create a list of codes so that the user can select which codes they would like to see? Kind of like when you pick a list of 'call types' for a call type report.
If you look at the database schema document and examine the Termination_Call_Detail table, you will see that the field:
* Data entered by the agent during call wrap- up.
is not a foreign key in any other table. I think it's a free form field and you can't get the call disposition codes from the database. If you created those as registry entries for CTIOS, I think that is the only place they exist. I could be wrong of course ... but I'm interested in wrap-up data too and your question is a good one.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...