Custom Reports - connection to UCCX 7.0 database fails

[gsidhu]

Hi,

Let me start off by saying that I have very limited knowledge on SQL.

This is for a two node UCCX Ver 7.0 cluster (hence SQL database).

Customer wants to create customized reports but is unable to pull data from the SQL database - please refer to attachments (you will see a screenshot showing connection failure). Different Login ID and passwords have been attempted.

Please could somebody tell me what the credentials are for accessing data from the UCCX database.

I would also appreciate any information on what the procedure is for accessing data from the SQL database.

Many Thanks

[mansssorange]

Hello Aaron,

It worked great the way you said

Really thanks a lot, will get back to you in case we are stuck again. Many thanks.

Regards

[Aaron Harrison]

Happy to help